Enterprise-Grade AI Knowledge Platform
Turn your documents into an AI assistant that delivers accurate, verifiable, and sourced responses—with the security and scale enterprises demand.
From Documents to Intelligent Answers
1. Upload Your Knowledge
Import documents, manuals, FAQs, and any text-based content. iKB processes and indexes everything automatically.
2. AI Understands Context
Advanced natural language processing extracts meaning, relationships, and context from your content.
3. Users Ask Questions
Customers or employees ask questions in natural language—no keywords, no search queries, just conversation.
4. Accurate, Sourced Answers
iKB retrieves relevant information and generates accurate responses, always citing the source documents.
Enterprise-Grade Security
We take data protection seriously. iKB is built with security in mind.
Dual-Key Encryption
AES-256-GCM encryption with user key + admin key. All API keys and secrets protected with Fernet encryption.
No External Training
Your documents are NEVER used to train AI models. Your data stays yours—period.
Enterprise SSO (Authentik)
Headless auth, JIT user provisioning, group sync, admin auto-provisioning. Hybrid mode with local fallback.
Granular RBAC
Topic-level permissions, user groups, visibility controls (public/unlisted/private), soft delete for audit history.
Immutable Audit Trail
All actions logged: logins, content changes, permissions, with timestamp, actor, IP, and user agent. Exportable.
GDPR-Ready
Configurable retention policies, right to erasure, privacy mode (ephemeral storage), consent notices in widgets.
Advanced Retrieval Technology
iKB uses modern retrieval methods designed to help find relevant answers from your documents.
Knowledge Graph (GraphRAG)
Build topic-level knowledge graphs with cross-document relationships. Entity extraction and hybrid graph+vector queries.
RAG Strategy Recommender
After uploading your documents, iKB analyzes your content types and automatically recommends the optimal retrieval strategy — whether that's vector search for narrative documents, hybrid search for technical content, or GraphRAG for interconnected knowledge.
Advanced RAG Pipeline
HyDE retrieval, multi-query variations, agentic retrieval, and LLM-based re-ranking for complex questions.
Multi-Model Support
OpenAI (GPT-4o, GPT-5, o1, o3), Anthropic Claude, Google Gemini, Cohere. Per-topic model assignment.
Quality Scoring
Self-evaluation on faithfulness, relevance, groundedness, and confidence. Auto-regeneration on low scores.
Multi-Language Support
Ask in any language, get answers in any language. Default UI in Bahasa Malaysia with full i18n support.
Source Citations
Every answer shows source documents with page numbers. Per-document citation control and direct page links.
Powerful Knowledge Organization
Organize by Topic
Create separate knowledge bases for different products, teams, or use cases. Each topic can have its own AI settings and documents.
Group Related Topics
Organize topics into category groups for easy navigation. Perfect for multi-product companies or complex teams.
Conversation Memory
Ask follow-up questions naturally. The AI remembers what you discussed and keeps the context flowing.
Custom AI Instructions
Set custom instructions for how the AI should respond. Match your brand voice and control response style per topic.
Suggested Questions
Configure starter questions to guide users toward common queries. Help them discover what they can ask.
Real-Time Updates
Update documents and see changes reflected immediately. No waiting for re-indexing or batch processing.
Embed AI-Powered Chat Anywhere
Deploy intelligent chat on your website, customer portal, or internal applications with a simple embed code.
<script src="https://your-domain/widget.min.js" data-widget-key="YOUR_KEY"></script>
Add this snippet to your page to enable the chat widget.
- Voice input (STT) & voice output (TTS)
- Starter forms / pre-chat questionnaires
- Lead capture with GDPR consent
- Light/dark/auto themes, custom colors
- Bubble, centered, or sidebar modes
- Custom logo & suggested questions
OMNI Channel Features
- Microsoft Teams & Slack integration
- WhatsApp & Telegram support
- API Channel (REST API) for custom integrations
- Hands over to human agents when needed
- Full conversation history preserved
- Channel-specific instruction templates
Meet Users Where They Are
Connect iKB to your customer support channels. AI handles routine queries, humans handle complex ones.
AI-First, Human-Ready
iKB responds using your knowledge base. When it can't help, it can hand over to a human agent.
Channel Flexibility
Support customers via Microsoft Teams, Slack, WhatsApp, Telegram, or REST API. One knowledge base, multiple touchpoints.
Full Conversation Context
Agents see the full AI conversation history. No context lost during handover.
Measure, Optimize, Improve
Comprehensive analytics dashboard to track performance and identify opportunities.
Usage Dashboards
Real-time metrics with input/output token split, conversations, messages, and peak usage periods.
Token Tracking
Comprehensive token usage tracking across all channels. Monitor costs and optimize usage.
Feedback System
User feedback with detailed popup for comments. Track response quality and improvement areas.
CSV Export
Export conversation logs, analytics, and leads in CSV format for further analysis.
Export Conversations to Office Formats
Turn any conversation into a professionally formatted document. iKB uses AI to intelligently structure your chat content into the right format for your needs.
- Word (DOCX) — Structured reports with headings, tables, and citations preserved
- PowerPoint (PPTX) — AI-organized slides with key points, summaries, and visuals
- Excel (XLSX) — Data and analytics extracted into structured spreadsheets
The AI analyzes the conversation content and chooses the appropriate formatting — tables for data, bullet points for lists, sections for long-form answers. No manual formatting needed.
How It Works
Connect to Everything
Build custom workflows and integrate with your existing systems.
REST API
Full API access for programmatic control. Query knowledge bases, manage documents, and retrieve analytics.
Cloud Storage Sync
AWS S3, Google Drive, OneDrive, SharePoint, Dropbox, SFTP, WebDAV, Nextcloud, and 40+ more via rclone.
Deploy Your Way
Flexible deployment options to meet your security and compliance requirements.
Cloud SaaS
Fully managed service. We handle infrastructure, updates, and scaling.
Private Cloud
Dedicated instance in your preferred cloud region. Your data stays in your jurisdiction.
On-Premise
Deploy within your own infrastructure for organizations with strict security requirements.
Works With Your Content
iKB ingests and processes 16+ file formats automatically.
Documents
PDF, Word, Text, Markdown, and RTF files
Spreadsheets & Analytics
Excel, CSV with mathematical calculations and data extraction
Native AutoCAD Support
Process DWG and DXF files directly — extract layers, dimensions, annotations, and metadata from engineering drawings
Images & OCR
Photos, screenshots, and scanned documents with automatic text extraction
Web Crawling
Crawl your website and keep content synced automatically
Cloud Storage
Connect to OneDrive, Google Drive, or S3 for automatic syncing
Smart Document Processing
iKB automatically handles tables, charts, and complex layouts. Multi-page documents are chunked intelligently to preserve context. Version control keeps track of document changes over time.
Built for Scale
Auto-Scaling
Handles traffic spikes automatically
Global CDN
Fast responses worldwide
Daily Backups
Automated with 30-day retention
99.9% Uptime
Enterprise SLA available
See iKB in Action
See how iKB can help make your documents more accessible and searchable.