A Decision Record keeps source references, policy checks, model usage and recorded results for each answer. Export JSON or PDF evidence with access and retention controls.
Check the topic, cited documents, transcript references, data records and calculations used for the answer.
Review prompt versions, privacy checks, connector approvals, model routing and any fallback used.
Export supported JSON or PDF records with integrity checks and access controls. Retention and signed links depend on your configuration.
A Decision Record brings together the sources, policy checks and model use behind an answer. Review records from native chat (iKB's built-in interface), the web widget, Slack, Microsoft Teams, Chatwoot and API conversations. It does not expose a model's hidden reasoning.
Export Decision Records as JSON or PDF packages. Integrity checks help detect changes. Set access and retention rules. Conversation evidence packages support signed links that expire and audit records for security monitoring systems (SIEM).
Monitor evidence checks without changing answers, or enable filtering of clearly irrelevant material while keeping protected evidence. A low evidence score does not itself add an automatic refusal rule. Optional native-chat quality scores and checks after an answer inform administrators without rewriting the delivered answer.
Keep prompt versions and apply access rules, moderation and prompt-injection controls. Check and remove restricted content from outputs. Require permission for source-based inference, external tools and destinations. Linked audit events are append-only and hash-chained to help detect changes. They record configuration, sources, decisions and usage.
Architecture and controls depend on your deployment. Test source quality, permissions, privacy, model failures, retention and exports against your requirements.
Bring sample sources and clear requirements. Review the answers and controls before rollout.
