Find answers in
company documents.

Search approved files, recordings and connected business records. Import supported public shared files when enabled. Get AI answers with source references and topic access rules.

Neo2 Topics Management showing sample corporate services and business operations knowledge bases.
Connected knowledgeNeo2 / Sample data
How it works

Three steps to get started.

  1. 01

    Add approved sources

    Upload files, import supported public share links or use approved business connections. Keep private files in uploads or authenticated connections, not public shares.

  2. 02

    Keep source details

    Retain file names, versions, timestamps and links between parent files and attachments. Users can trace information to its source.

  3. 03

    Check the answer

    Open the cited material. Check that it is current and suitable for the decision you need to make.

Features & controls

What connected knowledge includes.

Import public shared files

Add a supported public HTTPS file link without first downloading and uploading the file yourself. Import methods include Google Docs, OneDrive, SharePoint, Dropbox and public repository files. Administrators must enable public-link imports and grant web-crawl permission. Public access, download permissions, file checks and processing limits apply. Provider methods have offline test coverage; confirm your links during evaluation.

Approved business connectors

Enable connections from 50 options preselected by platform administrators. This is a starting selection, not a hard limit. Additional supported connectors can be configured. Options include Google Drive, Google Sheets, Google Calendar, Microsoft OneDrive, Microsoft Teams, Slack, Jira, Confluence, Notion, GitHub, HubSpot, Zendesk, Airtable, Dropbox, Google BigQuery and Databricks. Each connection needs credentials, reviewed actions and topic approval.

Knowledge inside embedded files

Search supported attachments inside Office documents, PDFs and email files when enabled. Keep each child file linked to its parent so users can trace a source. File types, nesting depth and processing limits apply. Access, retention and deletion controls cover the document family.

Searchable audio and video transcripts

Turn supported audio files and video audio tracks into searchable text. Timestamps help users find the original passage. Transcription needs a compatible configured model; it does not provide general video-frame understanding.

Structured JSON and exact lookup

Look up exact fields in supported JSON data records. Keep data types, nested relationships and labelled paths, so a record can be checked alongside document sources.

Controlled routing and refresh

Choose which documents a topic searches first. Set fallback and disclosure rules. Keep the current version searchable while a replacement is processed.

Document and cloud imports

Import 25+ document formats through 40+ storage connectors, as well as databases, websites and APIs. Supported media can use document imports, configured cloud imports and eligible chat uploads. Attach up to ten files per question.

Precise, source-backed retrieval

Combine keyword and meaning-based search, split multi-part questions and rank the results. Check that the answer is supported by the sources. Keep exact phrases, section names, definitions, table names and page references. Link individual claims to supporting evidence.

Cross-lingual knowledge

Process Malay, Chinese and Tamil content with bilingual search references and document structure. Administrators control the automatically built bilingual topic wiki.

Knowledge graph

GraphRAG combines relationships between facts with meaning-based search. Rank both types of evidence together. Track where extracted facts came from, detect changes and verify deletion.

Flash retrieval

Use Flash mode for straightforward document questions. It normally runs one embedding, one authorised vector search and one source-based answer call. With follow-up anchoring enabled, eligible short questions can add a second embedding and search using recent conversation context. The contextual result is used only when its search score improves enough. This adds no answer-model call. Flash topics skip dedicated decision tasks, analytics and tools.

Features depend on the installed version, topic permissions, platform settings, supported models and deployment. Test the workflow with your own sources before rollout.

Adding and searching sources

Shared files, privacy and follow-up questions.

Can iKB import a document from a shared link?
Yes, when public-link imports are enabled and the administrator has web-crawl permission. Implemented methods include Google Docs, OneDrive, SharePoint, Dropbox, public repository files, arXiv and Zenodo. The file must be publicly accessible over HTTPS, with downloads allowed. These provider methods have offline test coverage, not live provider certification. Check your links during evaluation.
Should we make private company files public to import them?
No. Do not make confidential files public for this feature. Use an approved upload or authenticated cloud connection instead. Public-link imports do not bypass sign-in, passwords, encryption or download restrictions. This is separate from the authenticated providers in the integration directory.
What happens if a shared-file import fails?
Review the import history and per-file outcomes in Content Sources. A successful link check is only a preview; the file is checked again during import. Fix the named problem, choose another supported format or upload a permitted copy. Wait for document processing before asking questions. Direct file links have an 8 MiB per-file limit. Nextcloud, ownCloud and Seafile public shares require an administrator-approved server origin.
Can Flash mode understand short follow-up questions?
With follow-up anchoring enabled, eligible short questions can use a recent user question as context. Flash compares the original and contextual searches and uses the contextual result only when the search score improves enough. This can add a second search and embedding, the numerical representation used for search, but no extra answer-model call. It does not guarantee that a follow-up will be understood correctly.

Test iKB on your team's questions.

Bring sample sources and clear requirements. Review the answers and controls before rollout.

Talk to our team

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