Approved sources
Product documentation, runbooks, incident records, network procedures
Which runbook applies to this incident?
iKB helps telecoms, support and engineering teams search product guides and incident procedures. Use approved Jira, Confluence and GitHub read actions for extra context.
Example workflow
Test a real business question.
- 01
Find the product or incident runbook
Start with the material approved for the topic: product documentation, runbooks, incident records, network procedures.
- 02
Guide a support conversation
Search product guides and incident runbooks: step-by-step response procedures. Guide support with approved Jira, Confluence and GitHub read actions. Review channel details and recorded human handovers in configured Chatwoot / OMNI conversations. Prepare reusable knowledge articles.
- 03
Transfer a configured Chatwoot conversation to an agent
Apply topic permissions and approve access to external tools and services.
Plan your evaluation
What to test with your team.
Common tasks
Search product guides and incident runbooks: step-by-step response procedures. Guide support with approved Jira, Confluence and GitHub read actions. Review channel details and recorded human handovers in configured Chatwoot / OMNI conversations. Prepare reusable knowledge articles.
Access and human review
Apply topic permissions and approve access to external tools and services.
What to test
Choose a real business question, approved source material and a reviewer. Test missing information, exceptions and access restrictions before expanding use.
These examples show possible evaluation tasks. They are not customer case studies, verified results or a guarantee of regulatory compliance.
Test iKB on your team's questions.
Bring sample sources and clear requirements. Review the answers and controls before rollout.